Advertiser: Department of Home Affairs
Location: Ermelo / Mkobolo
Kindly note that these posts are reserved for people with disabilities
Salary: A basic salary R212 106 to R249 849 per annum (Level 8). In addition, a range of competitive benefits are offered.
Centre:
Mpumalanga: Medium Office, Mkobolo REF NO: HRMC 66/13/2a
Mpumalanga: Large Office, Ermelo REF NO: HRMC 66/13/2b
Number of positions: 2 (Two)
Requirements:
A relevant 3 year Degree/Diploma or NQF level 6 qualification with 1 years' experience in a Customer Service environment and / or a Grade 12 Certificate with 3 years' experience in a Customer Service environment
A post-graduate qualification will serve as an added advantage
Experience in a Public Administration or Sales Office environment with proven experience in managing a small team is essential
Knowledge of the Immigration Act , Refugee Act as well as the Public Service Act and Regulations
Awareness of the rights within the South African Constitution
Understanding of the Departmental legislation and Human Resources policies and prescripts
Leading and supervising skills
Communication skills
Computer literacy and willingness to work extended hours (including weekends and/or holidays) are essential
Preference will be given to candidates from the local area where these posts are located
A valid driver's license will be an added advantage.
Duties:
The successful candidate will be responsible for, amongst others, the following specific tasks:
Monitor delivery of service to internal service level standards and targets and client demands
Monitor service bottlenecks, trends and errors and take corrective action
Monitor delivery and assist staff where service levels are not being met
Ensure processes are executed according to Standard Operating Procedures
Produce quality reports regarding turnaround times, documents processed and error rates
Implement quality assurance measures to ensure quality of service delivery
Manage records / documentation according to DHA requirements
Deal with non-standard requests and issues from staff in the execution of their duties
Allocate work to staff members and monitor their progress against daily targets or goals
Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics
Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors
Render services in mobile units where required
Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management)
Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the unit
Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements
Report all risks including e.g. overpayment, etc. according to required format to the Superior.
Enquiries: Mpumalanga: Mr GC Nthathe, Tel: 013 753 9516/20/22
The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of position. Candidates whose appointment/transfer/promotion will further the objective of representivity will receive preference.
Applications:
Applications must be sent to the correct address as indicated below, to reach the address on or before the closing date. Applications sent to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. In the event of hand-delivery of applications, applicants must sign an application register as proof of application.
Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below: Direct applications to: The Department of Home Affairs, Eastern Cape Province: Postal address: Private Box 7413, King Williams Town, 5600, Physical address: 11 Hargreaves Avenue, King William's Town, 5600 Head Office: Postal address: Private Bag X114, Pretoria 0001, Physical Address; The Hallmark Building, Corner Johannes Ramokhoase & Thabo Sehume Street, Pretoria. Mpumalanga Province: Postal Address: Private Bag X11464, Nelspruit, 1200, Physical Address: 2nd Floor, Bateleur Building 16 Nel Street, Nelspruit, 1200.
Closing date: 23 August 2013
Note:
Applications must be submitted on a Z83 form (click to download pdf form), obtainable from any Public Service department or at www.gov.za and should be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document (with an original certification stamp). It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver's licence is a requirement, applicants must attach certified copies of such licences. No faxes or e-mailed applications will be considered. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and be subjected to security clearance procedures. Successful candidates may be required to undergo a competency assessment. Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), will receive preference.
Are you looking for an exciting and challenging career in a rapidly changing organisation? The Department of Home Affairs has embarked on an extensive turnaround programme, aimed at developing a culture of responsiveness and improved service delivery. We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a world-class service.
If you have what it takes to serve the needs of South Africa's citizens, residents and visitors - and your credentials meet the requirements of any of the following positions,- then respond before the closing date. Join our leadership team in transforming our vision into a reality.
Closing date: 23 August 2013
WRITE A BRILLIANT CV
The first thing to remember is that we are not writing an essay. We need to convey as much relevant information as possible and not exceed 3 to 4 pages. Your CV should cover the following:
Your personal information:
Points to remember: It is essential that your cellphone needs to be on in case anyone phone. Make sure that you have a professonal message on your phone in case you miss a call. If you only have a home phone number then everyone living with you need to be aware of the fact that you are waiting for a call. Place a pen and paper next to the phone in casy there is a message. Do not give your spouse's cellphone number unless you will be able to speak to the caller immediately. Is your email up and running? Does the P O Box belong to you or someone else? If it belongs to (e.g.) your parents they need to be aware that you might get important information. It is not necessary to disclose your age, gender, height, weight, marital status or religion. If you do not have an email address then set one up through Hotmail or Yahoo. And as tempting as what it might do not have your macho_man@hotmail.com address on your CV. Try and register one with your name and surname only.
Educational information:
Start with the most recent achievement / qualification and work your way back. List the degree, diploma, matriculation or standard achieved as well as the year and institution. Then move on the one just before that (e.g. first your degree and then matric). There is no need to list all the subjects you took (unless it is relevant). However, it is crucial to list all your qualifications - whether they were from academic institutions or not.
It is important to list all of your achievements while studying, e.g. competitions won, awards received, provincial colours achieved, orders of merit.
List all the leadership positions you served in, e.g. class prefect, captain of a team, chairperson of a committee.
End this section of with your extracurricular activities that you participated in, e.g. sport, hobbies.
Points to remember: The older you are the less important your school information will become. For instance: You might only want to mention that you matriculated, where and when and one or two major achievements. It is also not necessary to show your grades or marks achieed. It is also best to leave out any information on political activities or other controversial topics. However, if you know that the recruiter is looking for someone who participated in certain political groups then you might want to mention it.
Work experience:
Start with the most recent position and work your way back. List the title of the position, the name of the company and your length of service. Below this you can give a description of your duties (in bullet-point format). It is also important to list any projects that you worked on. Be specific and use numbers where possible, e.g. Managed 32 staff members and a R1 million budget.
It is again important to list all of your achievements while working, e.g. competitions won, awards received.
List all the leadership positions you served in, e.g. managerial or supervisory roles, chairperson of a committee.
End this section of with any additional things that you use to do for the company, e.g. editor of the company newsletter, organiser of the year end function.
Points to remember: Always look at the information and ask whether it is relevant. There is no need to supply the contact details of previous employers nor the reason why you left their employment.
Computer skills:
The ability to work on a computer has developed into a key skill. List all the programs that you are able to work with as well as your proficiency level.
Courses:
List all the courses, workshops, seminars, etc that you attended only if it is relevant to the position you are applying for and if you haven't mentioned it before. It is always a good idea to list the topic, institution, facilitator / guest speaker and date.
Activities and Interests:
Remember that most people enjoy listening to music, going to the movies, socialising with friends, reading, etc. Unless you do someting special, or relevant to the position, rather leave this section out.
References:
Mention that "References are available on request". It is important that your references are aware of the fact that they might be contacted.