Advertiser: Government Pensions Administration Agency
Location: Kimberley
Kimberley Regional Office
Reference number: CLO/KRO/2013/08DPSA
Salary: R252 144 per annum (basic salary)
Requirements:
A degree or equivalent three year qualification with a minimum of four years client/customer relations management experience in the life insurance / employee benefit processing environment or Grade 12 with a minimum of seven years client/customer relations experience in the life insurance/employee benefit processing environment. Knowledge of GPAA / GEPF's products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Valid driver's license is mandatory; it must be at least two years old (a certified copy must be attached to the application). Proficiency in English is a requirement and the ability to speak Tswana or Afrikaans or any of the other official languages spoken in the Province would be an added advantage. Geographical knowledge of the province for which application is made. Excellent customer relations experience. Excellent problem solving skills. Excellent presentation skills. Ability to communicate at all levels in and outside of the organisation. Excellent communications skills, both verbal and written. Outgoing personality. Ability to build strong network relationships. Ability to co-ordinate and organize functions. Ability to take responsibility and to work independently
Duties:
The incumbent will be responsible for a wide variety of administrative and client service tasks which include, but are not limited to, the following: Providing education and training: Conduct training to Human Resources Units on the correct completion of exit documents. Conduct workshops, induction programmes and road shows for members, employers and stakeholders where explanations of the GPAA's processes will be given. Enquiry management: Check member queries through wireless facilities. Provide information to third parties regarding member cases. Facilitate meetings with relevant client departments in order to resolve administrative issues. Compliance of employers and stakeholders: Quality assurance of documents pertaining to different cases will be verified using control sheets. Ensuring compliance of performance from the employer departments. Follow up/trace missing information on outstanding documents in order to enable finalization of the process. Monitor documents received via eChannel on a daily basis. Provision of administrative support: Compile feedback reports for RMC, and eChannel on a weekly and monthly basis. Conduct customer satisfaction surveys in areas of responsibility.
Enquiries: Ms. Thenjiwe Gasa on 012 319 1304
Note:
A Client Liaison Officer position is currently available at the Government Pensions Administration Agency (GPAA) in the Kimberley Regional Office. This position will be filled as a permanent position. Please note: The applications of individuals currently residing within the province where the position(s) are advertised will receive preference. Applications without an indication of the specific reference number(s) as stated in this advertisement will be regarded as unsuccessful.
Applications:
Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency, Private Bag X63, Pretoria 0001. OR hand deliver at 34 Hamilton Street, Arcadia, Pretoria or at 11 Old Main street, Kimberley (GPAA Regional Office). Faxed, e-mailed and late applications will NOT be considered.
For attention: Ms Thenjiwe Gasa - Recruitment
Closing date: 23 August 2013 at 12:00 noon
Note:
Requirement of applications for the below post: Must be submitted on a Z83 form (click to download pdf form), obtainable from any Public Service Department (originally signed). Must be accompanied by a comprehensive CV with original certified copies of all qualifications (including matriculation), ID document and drivers licence if a prerequisite. Certified documents should not be older than 3 months. Non-RSA Citizens / Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his / her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applications that don't meet the above requirements will be deemed as regret. Must include the name and contact details of three references that can comment on their performance.
Applications without an indication of the specific reference number/s as stated in this advertisement will be regarded as unsuccessful. If you have not been contacted within 3 months after the closing date of this advertisement, please accept that your application was unsuccessful. Correspondence will be limited to shortlisted candidates only. Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance processes. Where applicable, candidates will be subjected to a skills/knowledge test. The Department reserves the right not to make appointment(s) to the advertised post(s).
Reference number: CLO/KRO/2013/08DPSA
Closing date: 23 August 2013
WRITE A BRILLIANT CV
The first thing to remember is that we are not writing an essay. We need to convey as much relevant information as possible and not exceed 3 to 4 pages. Your CV should cover the following:
Your personal information:
Points to remember: It is essential that your cellphone needs to be on in case anyone phone. Make sure that you have a professonal message on your phone in case you miss a call. If you only have a home phone number then everyone living with you need to be aware of the fact that you are waiting for a call. Place a pen and paper next to the phone in casy there is a message. Do not give your spouse's cellphone number unless you will be able to speak to the caller immediately. Is your email up and running? Does the P O Box belong to you or someone else? If it belongs to (e.g.) your parents they need to be aware that you might get important information. It is not necessary to disclose your age, gender, height, weight, marital status or religion. If you do not have an email address then set one up through Hotmail or Yahoo. And as tempting as what it might do not have your macho_man@hotmail.com address on your CV. Try and register one with your name and surname only.
Educational information:
Start with the most recent achievement / qualification and work your way back. List the degree, diploma, matriculation or standard achieved as well as the year and institution. Then move on the one just before that (e.g. first your degree and then matric). There is no need to list all the subjects you took (unless it is relevant). However, it is crucial to list all your qualifications - whether they were from academic institutions or not.
It is important to list all of your achievements while studying, e.g. competitions won, awards received, provincial colours achieved, orders of merit.
List all the leadership positions you served in, e.g. class prefect, captain of a team, chairperson of a committee.
End this section of with your extracurricular activities that you participated in, e.g. sport, hobbies.
Points to remember: The older you are the less important your school information will become. For instance: You might only want to mention that you matriculated, where and when and one or two major achievements. It is also not necessary to show your grades or marks achieed. It is also best to leave out any information on political activities or other controversial topics. However, if you know that the recruiter is looking for someone who participated in certain political groups then you might want to mention it.
Work experience:
Start with the most recent position and work your way back. List the title of the position, the name of the company and your length of service. Below this you can give a description of your duties (in bullet-point format). It is also important to list any projects that you worked on. Be specific and use numbers where possible, e.g. Managed 32 staff members and a R1 million budget.
It is again important to list all of your achievements while working, e.g. competitions won, awards received.
List all the leadership positions you served in, e.g. managerial or supervisory roles, chairperson of a committee.
End this section of with any additional things that you use to do for the company, e.g. editor of the company newsletter, organiser of the year end function.
Points to remember: Always look at the information and ask whether it is relevant. There is no need to supply the contact details of previous employers nor the reason why you left their employment.
Computer skills:
The ability to work on a computer has developed into a key skill. List all the programs that you are able to work with as well as your proficiency level.
Courses:
List all the courses, workshops, seminars, etc that you attended only if it is relevant to the position you are applying for and if you haven't mentioned it before. It is always a good idea to list the topic, institution, facilitator / guest speaker and date.
Activities and Interests:
Remember that most people enjoy listening to music, going to the movies, socialising with friends, reading, etc. Unless you do someting special, or relevant to the position, rather leave this section out.
References:
Mention that "References are available on request". It is important that your references are aware of the fact that they might be contacted.